Refund policy

How do I start a return?

  • Click on the account icon at the top of the page.
  • Enter the email that you used to place your order.
  • Select the order and products that you want to return, select a return reason and add any notes.
  • Click on Request Return.
  • We'll get back to you with your free return label promptly. We typically process refund requests M-F 9a-4p EST.
  • As part of the return process, you will need to pack the return for shipping, print a label and drop off the package with the shipping carrier.

How do I exchange an item?

  • We are unable to process exchanges at this time.  
  • Please return the item and place a new order for the replacement product.
What items are returnable?
  • You can return your items within 60 days of receipt of your shipment.
  • They must be in original condition, unwashed and unworn. 
  • Worn garments are not refunded. Please contact us prior to returning items that are defective.
  • Products should be in the original packaging with hangtags attached.
  • Items marked as final sale cannot be returned.

Are there any charges for return?

  • There are no restocking charges for return.
  • Original shipping charges are non-refundable.
  • Return shipping is not refunded if you choose not to use our free return label.

How soon will I get my refund?

  • Once your return is received and inspected a credit will automatically be applied original method of payment, within 10 working days.

What if the product is damaged?

If you need to cancel or change an order before you have received it, please contact customer service. 800-468-2445 8:30a-4:30p EST M-F or use the Contact Us link.